STORE POLICIES
Return & Refund Policy
Clear guidelines on returns, refunds, damaged merchandise, and customer timelines.
- Returns accepted within 30 days of delivery for unused items in original packaging
- Damaged or incorrect items must be reported within 7 days of delivery
- Original payment method refunds upon return inspection
30-Day Return Window & Eligibility
Customers may initiate a return within 30 days from the confirmed date of delivery. To be eligible for a refund, products must be unused, in the same clean condition received, free of dirt or outdoor wear, and packaged in their original manufacturer boxes with all included components and tags.
How to Initiate a Return
To start a return, email marvingrowcockfjx39@gmail.com with your order reference number and reason for return. Our support staff will provide return authorization instructions and the designated U.S. return warehouse address.
Return Shipping Costs
The customer is responsible for paying return shipping costs, unless the return is due to an error on our part (such as a damaged, defective, or incorrect product delivered). We recommend using a trackable courier service like FedEx or USPS.
Refund Method & Timeline
Once your returned item is received, inspected, and approved at our facility, your refund will be processed back to your original payment method within 5–7 business days. Card processing institutions may require additional time to post funds.
Damaged or Incorrect Items
If your cooler arrives damaged in transit or you receive an incorrect model, notify us at marvingrowcockfjx39@gmail.com within 48 hours of delivery with clear photographs. We will arrange a prepaid return and immediate replacement or full refund.
International Returns
International returns must be dispatched at customer expense using a carrier that provides end-to-end tracking. Original international shipping fees, customs duties, and import taxes are non-refundable.
Order Amendments
Cancellation Policy
Guidelines regarding cancellation requests, fulfillment timelines, and refund credits.
You may cancel an order free of charge at any time before it enters fulfillment. Because orders are processed quickly within 24 hours of placement, cancellation requests must be submitted immediately to ensure our warehouse team can intercept the package.
CUSTOMER PRIVACY
Privacy Policy
Official store legal policies covering data stewardship, technical protections, carrier dispatches, and your individual privacy rights.
Information We Collect
NEURO INVITE LLC collects personal information necessary to process retail orders and provide customer support. This includes your name, shipping address, billing address, email address, phone number, order history, and inquiry messages submitted through our contact form.
Card Payment Security
Payment transactions are securely processed directly through our integrated payment provider facade. NEURO INVITE LLC does not collect, view, or store full credit or debit card numbers on our servers; card details are handled in strict compliance with industry security protocols.
How Information Is Used
Your information is used solely to process transactions, organize packing and dispatch, send transactional shipping updates and receipts, respond to support inquiries, and prevent fraudulent activity.
Sharing With Logistics & Carrier Partners
To deliver your coolers, your delivery name, shipping address, and phone number are shared with our contracted U.S. third-party logistics (3PL) warehouse partners and shipping carriers (FedEx, USPS). We never sell, lease, or distribute your personal information to marketing brokers.
Cookies & Tracking Technologies
Our store uses essential session cookies to manage shopping cart contents, maintain active customer account sessions, and secure navigation. You may control cookie preferences through your web browser settings.
Customer Rights & Contact
You have the right to request access to, correction of, or deletion of your personal data held in our systems. For privacy inquiries or data requests, please write to NEURO INVITE LLC, 665 Castlebrooke Way, Lawrenceville, GA 30045-2665, USA, or email marvingrowcockfjx39@gmail.com.
665 Castlebrooke Way
Lawrenceville, GA 30045-2665, USA
Terms & Conditions
These Terms & Conditions govern the use of the website operated by NEURO INVITE LLC ("Company", "we", "us"), located at 665 Castlebrooke Way, Lawrenceville, GA 30045-2665, USA. By visiting our site, browsing products, or submitting orders, you agree to these terms.